Return Policy
All returns/exchanges must be accompanied by an RMA number obtained from Turn One’s Customer Service Department. Please understand that some products may not be refundable, including certain items marked on clearance or those that are customized uniquely for your application. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted and rectified within 30 days from the date of purchase. If the product that you ordered does not work in your application for some reason, Turn One will gladly exchange the product within 30 days. If you decide that you do not want/need the product, Turn One will refund the purchase price, minus a 20% restocking fee, within 30 days. Shipping costs to or from Turn One will not be covered or refunded in the event of a return.
Fitting Returns
Damaged fittings are not eligible for return. Damage includes digs or gouges that are a result of rough installation/removal or over-tightening. For fittings that have already been installed, the return and percentage refund will be at the discretion of Turn One.
Fittings that end in the number “0” are eligible for the return policy mentioned above. Custom fittings (those that end in any other number than “0”) are able to be return, if in good condition and not damaged, minus a 40% restocking fee.