Returns & Exchanges

All returns/exchanges must be accompanied by an RMA number obtained from Turn One’s Customer Service Department. Please understand that products marked on clearance or those that are customized uniquely for your application may not be refundable. If you feel the product you ordered does not fit in your application for some reason, Turn One will gladly refund or exchange the product within 30 days from the date on your receipt, as long as the product has not been installed or attempted to be installed. A restocking fee of 20% will be applied to refunds. Products that have been installed are not eligible for a refund or exchange. Shipping costs to or from Turn One will not be covered or refunded in the event of a return/exchange. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you must be reported and rectified within 15 days from the date of purchase.

Custom flow restrictors (those that have a part number ending in any number other than “0”) are able to be returned, minus a 50% restocking fee, as long as they meet the criteria listed above.