Shipping Time

While we try to process each order as quickly as possible, we are a small team that cannot always process orders the same day they are submitted. If you require expedited processing, you MUST call to see if we are able to accommodate same-day shipping. Do NOT make the assumption your order will ship same-day. Please allow for the following internal processing times:
Pumps and Racks: 7-10 business days
Fittings, pulleys, and accessories: 1-2 business days
Rebuilds: *Depends entirely on the part we are rebuilding. Call for up-to-date estimates.
Orders are not processed or shipped on Saturday, Sunday, or major US holidays.

We cannot guarantee when an order will arrive. UPS only guarantees delivery on Next Day Air shipping. Consider any shipping or transit time offered to you by Turn One or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Turn One will pass along any additional fees from shipping carriers that are a result of customer errors in the shipping or handling process. These will be charged at a later time to the same credit card as your online order, and you will receive a notification of the charge. Some common occurrences of extra fees that are assessed at a later time:

  • For customers sending in components for rebuild – these MUST NOT leak into the packaging. Carriers will often withhold these packages for contamination/safety and charge a fee. This also results in a 1-2 week delay for us receiving your package.
  • Incorrect addresses input on your order can result in a fee that carriers charge for correcting your address error. Please input your shipping information carefully and double-check it to make sure it is accurate.
  • If the carrier is unable to deliver to your address, or if you refuse the shipment, and the package is returned to us, there will be an additional fee that will be assessed.

 

Payment Info

We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

For payments being applied to Turn One’s rebuilding services, the online fee is used as a deposit payment only. This does not reflect the entire or final cost of any individual rebuild. By submitting a deposit via our online checkout process, Turn One retains the right to re-bill the same payment method for the remaining rebuilding fees and shipping charges once work is complete and ready to be shipped back to the customer.

Back-Ordered Items

There may be times when the product you have ordered is out of stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out of stock and unavailable for normal shipment timeframes. You may cancel your order at any time before shipping.